Case Study

How a 150-Property Manager Fixed $24,000 in Owner Statement Errors

Eliminated $24,000 in Annual Statement Errors

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92%

Fewer Disputes

80%

Time Saved

9.1

Satisfaction Score

Client Snapshot

Portfolio: 150 vacation rental properties
Team: 3-person operations team
Problem Duration: 18 months of accumulated errors
Previous Process: Manual Excel-based owner statements

Challenges

40+ Hours Monthly
Spent preparing owner statements manually in Excel
Formula Errors
Expenses credited instead of debited, creating double financial impact
8 to 12 Disputes/Month
Owner disputes from statement inaccuracies
Late Payments
Owner payments consistently delivered on the 20th of the following month

Results

Statement Delivery
From the 20th to the 5th, 15 days earlier each month
Dispute Reduction
From 8 to 12 per month down to less than 1 (92% reduction)
Team Time
40 hours/month reduced to just 8 hours (80% saved)
Owner Satisfaction
Score jumped from 6.2 to 9.1; 4 at-risk owners retained

The Solution

A forensic review of 18 months of historical records uncovered $24,000 in cumulative errors that had gone undetected.

FinAccurex migrated the operation from Excel to Guesty native owner statements, standardized templates across all 150 properties, automated statement generation with QA review, and corrected all 18 months of historical errors.

Is This Your Situation?

Owner statements are built by hand in Excel and take your team 40 or more hours a month.
Owners dispute statements several times a month, and payments go out around the 20th.
Statement formulas have not been checked, and an expense credited instead of debited counts twice against the owner.

Service Used

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